Frequently Asked Questions

SpotOnCare is a leading Australian provider of home care packages and disability support services. Our mission is to deliver top-tier, personalised care services that enhance the quality of life for the elderly and people living with disabilities. We are committed to fostering independence, promoting social interactions, and supporting the holistic well-being of every individual in our care.

No we don’t. All our prices are below the NDIS set budget and will always be under the set price. 

We do. However, this is only available to SpotOnCare participants and is given during the onboarding process. 

You can find our prices by clicking on this link – Price Guide

We have created our price match guarantee to ensure you that you could get the most out of your budget. 

Also, we don’t do this because we wanted to earn more money. Our goal is to help every individual as much as possible without breaking the budget set by NDIA.

To know more, you can clink on this link. 

Our price match guarantee at SpotOnCare is designed to ensure you are receiving the best possible value for our services. If you find a lower price for an identical service from another registered service provider, we promise to match it. To apply for a price match, simply provide us with evidence of the lower price, such as a quote or an advertised price. Please note, the comparison must be based on the same criteria, including the type and duration of care service, and the competitor must be compliant with all relevant Australian health and safety regulations.

You can find all our policies by clinking this link or by scrolling down to the bottom of the page under Useful Links.